New pet appointments, veterinary emergencies, boarding enquiries, and routine scheduling — handled professionally 24/7 so your team can focus on the animals in front of them.
58%
Of new pet owners choose the first veterinary clinic that responds to their enquiry
3 in 10
Veterinary emergency calls occur outside of normal clinic hours
24/7
Emergency triage and new patient capture — always available
Veterinary clinics and pet care facilities face the same challenge as any healthcare practice — the front desk is overwhelmed during busy periods, and after-hours calls either go unanswered or reach an emergency service that can't capture routine appointment requests. A new pet owner looking for a vet will book with whoever calls back first. And a panicked owner with a sick animal at 2am needs a calm, professional response.
Join Intake is an AI voice receptionist that answers every call for your veterinary practice 24/7. New patient intake captures pet name, species, breed, owner contact details, and reason for visit. Veterinary emergency calls are identified, flagged urgent, and immediately emailed to your on-call veterinarian. Boarding and grooming enquiries are captured with pet details and preferred dates.
For general practice veterinarians, specialist clinics, emergency animal hospitals, and pet boarding facilities, Join Intake means no new patient is lost to a voicemail, no emergency goes unlogged, and your front desk staff can focus entirely on the clients and animals already in your waiting room.
A pet owner with a dog who ate something toxic at midnight needs calm, professional guidance and an emergency appointment — not a voicemail.
The front desk managing check-ins, checkouts, and phone calls simultaneously is a recipe for missed calls and frustrated waiting room clients.
Information captured verbally during a busy desk shift is often incomplete — missing vaccination history, species details, or the primary concern.
A boarding or grooming enquiry during a busy surgery morning gets the same hurried treatment as a medical call — rarely converting to a booking.
The AI recognizes emergency language and urgent symptoms, captures full contact details and pet information, and immediately emails your on-call vet.
Pet name, species, breed, age, owner name, callback number, reason for visit, and vaccination status — captured cleanly on every new patient enquiry.
Every routine appointment request is captured and queued in your dashboard for confirmation — freeing your front desk for the clients already in the clinic.
Pet details, preferred dates, and service type captured for every boarding or grooming enquiry and logged for follow-up by your booking team.
Yes. Emergency calls are flagged immediately and trigger email alerts to your on-call contact. The AI also provides your emergency clinic address or referral if configured.
The AI asks for and confirms species, breed, and age. Spelling of breed names is confirmed where needed.
General FAQ-type questions can be answered from your knowledge base. Specific medical advice is appropriately deferred to the veterinarian callback.
Yes. Configure departments for each specialty — cardiology, surgery, oncology, emergency — and the AI routes each call based on the caller's description.
Tell us about your business. We'll configure the Veterinary & Pet Care Clinics template and show you a live demo of how it would answer your calls.