Service requests, emergency dispatch, estimates, and callback scheduling — captured automatically so no job is missed when your team is heads-down.
1 in 3
Home service calls go unanswered during working hours
78%
Of emergency callers will call a competitor if not answered within 2 minutes
24/7
Emergency dispatch coverage — even at 2am
HVAC technicians, plumbers, electricians, and home service crews share one problem: they cannot answer the phone while they are on a job. A tech with their hands in an air handler cannot stop to take a service call. A plumber under a sink cannot pull out a notepad to capture an address. Every call that goes unanswered during working hours is a job that goes to the next company on Google.
Join Intake is an AI voice receptionist that answers every inbound call for your home service business — 24 hours a day, 7 days a week. It captures the full service record on the first call: customer name, callback number, full service address including ZIP, type of issue, and urgency level. Emergency calls are flagged immediately and trigger email alerts to your dispatch team so they can respond within minutes.
For HVAC companies, plumbers, electricians, landscapers, pest control, and any other home service business, Join Intake means no missed service calls, no incomplete intake records, and no jobs that fall through the cracks because someone was on the roof when the phone rang.
Your technicians are often on rooftops, in crawl spaces, or under a sink. Every missed call while they're working is a job that goes to a competitor.
A burst pipe, a failed AC in July, a gas smell — callers with emergencies don't wait. If you can't answer instantly, they're calling the next company on Google.
Calling back to get an address and job description wastes time for both your dispatcher and the customer. Capture it on the first call.
Low-urgency estimate inquiries often get deprioritised in busy periods. They're lost opportunities that compound over time.
Company or homeowner name, callback number, full service address, ZIP code, type of issue, and urgency — all captured before dispatch sees the record.
The AI identifies emergency language and urgency level. Urgent calls trigger immediate email alerts to your dispatch team so they can respond within minutes.
Emergency calls don't respect business hours. Your AI receptionist answers every call around the clock and takes a complete message so your on-call tech has everything they need.
Non-urgent estimate requests are captured completely — service type, location, customer contact — and queued in your dashboard for next-day follow-up.
Yes. The AI listens for urgency signals and asks clarifying questions to determine urgency level. Emergency calls are flagged immediately and trigger email alerts.
The AI confirms the full address including ZIP code and reads it back to the caller before the call ends.
Yes. Each department can have its own transfer destination. Emergency dispatch can go to your on-call phone, routine scheduling to your office.
The AI captures what information the caller can provide and flags the record for a callback. Incomplete records are visible in your dashboard for follow-up.
Tell us about your business. We'll configure the HVAC & Home Services template and show you a live demo of how it would answer your calls.