Service requests, supply orders, leasing inquiries, and billing calls — answered automatically, routed correctly, and logged with structured intake every time.
A customer with a jammed copier on a Monday morning will call the next dealer if they hit voicemail. Every missed service call is a potential cancellation.
Quick supply orders often come in during busy hours. Without a system capturing them, orders fall through the cracks and customers place them elsewhere.
A prospect researching a new lease or purchase makes one call. If no one answers, the lead is cold before it starts.
Billing questions routed to service, service calls sent to sales — wrong routing frustrates callers and burns your team's time transferring calls.
The AI captures company, contact, callback number, machine make/model, issue description, service address, and ZIP on every service call — before anyone picks up the phone.
Toner, drums, and part orders are captured as structured records — item, quantity, company, callback number — and routed to your supplies team via instant email.
New copier interest and lease inquiries are routed directly to your sales team with full caller context, so reps start the conversation already knowing what the customer wants.
Billing callers go directly to accounts. No mis-routing. No frustrated callers explaining themselves twice.
Yes. The AI detects caller intent — service vs. supplies vs. sales vs. billing — and routes each call to the correct department with the right intake captured.
Yes. The AI asks the caller to confirm the make and model and, if unclear, asks them to spell it. All structured fields are confirmed before the call ends.
Urgent calls are flagged in the dashboard and trigger an immediate email to your dispatch team. The AI also offers to transfer the caller to a live person if they need immediate assistance.
Yes. You simply forward your existing number to Join Intake. Your customers keep dialing the same number they always have.
Tell us about your business. We'll configure the Copier & Office Equipment Dealers template and show you a live demo of how it would answer your calls.