Water damage emergencies, fire and smoke cleanup, mold remediation, and insurance adjuster calls — answered immediately 24/7 so you win the job before a competitor shows up.
First response
Wins the restoration job in over 80% of emergency water damage situations
24/7
Emergency dispatch — water and fire damage happens nights, weekends, and holidays
$3,500+
Average water damage claim value — each missed call is significant lost revenue
A water damage restoration answering service answers your calls 24/7 — captures the damage type, address, cause, and insurance carrier, and gets that record to your on-call crew immediately. Join Intake does this with an AI receptionist from $49/month, with no per-minute fees. Hear it live: (240) 318-1578.
Restoration jobs are won in the first 15 minutes. A homeowner with water pouring through their ceiling at 2am is calling every restoration company they can find. They will hire whoever calls back first — because the longer water sits, the more damage compounds and the higher the remediation cost. Being second in this industry is almost the same as being absent.
Join Intake is an AI voice receptionist that answers every call for your restoration business 24/7. It captures full emergency intake on the first ring — homeowner name, address, damage type, cause of loss, severity, insurance carrier, and whether the water source is still active. Emergency calls trigger immediate alerts to your on-call crew. Insurance adjuster calls are routed to your insurance coordinator. Mold and non-emergency calls are queued for next-day scheduling.
Water damage and fire cleanup emergencies don't follow business hours. A crew that can be on site within an hour wins the job. Voicemail loses it.
A homeowner in panic mode and an insurance adjuster coordinating a claim need very different responses. Routing them to the wrong contact creates friction at a critical moment.
Arriving at a water damage site without knowing whether the water source is still active, the cause of loss, or the insurance carrier wastes time your crew doesn't have.
Non-urgent mold or odor calls that reach your emergency line delay your response to active water damage calls. Separate routing is essential.
The AI identifies active water damage, fire aftermath, and emergency situations, captures full intake, and immediately emails your on-call crew so they can respond before the competition does.
Homeowner name, callback number, full service address, damage type, cause of loss, severity, insurance carrier, claim number (if started), and whether the water source is still active — all captured before dispatch.
Insurance professionals calling to coordinate claims are identified and routed to your insurance coordinator with property address and claim details captured.
Mold inspection requests, odor concerns, and non-urgent water stain calls are captured separately and queued for scheduling — keeping your emergency line clear for true emergencies.
Yes. Emergency calls trigger immediate email alerts to your configured on-call contact. You can also set up a transfer number so urgent callers can be connected directly.
Yes. The AI asks for the homeowner's insurance carrier and, if they have it available, the claim number — so your crew and insurance coordinator have that context immediately.
Yes. Configure a separate department for insurance coordination. Adjuster and carrier calls are routed there with property address and claim details captured.
Yes. Commercial property managers and business owners are identified and routed to your commercial restoration department with business type and square footage captured.
Tell us about your business. We'll configure the Water & Fire Damage Restoration template and show you a live demo of how it would answer your calls.