Reservation requests, private dining bookings, and general questions — answered 24/7 so your team stays focused on the guests in front of them.
35%
Of restaurant calls during peak service hours go unanswered
1 in 5
Diners who can't reach a restaurant by phone choose a competitor for that meal
24/7
Reservation capture and enquiry handling — even before you open
Restaurant staff are stretched thin during service. Every time the phone rings during a lunch or dinner rush, someone has to stop what they are doing to answer it — and the calls are often routine: 'Do you have availability tonight?', 'What are your hours?', 'Do you do private events?' These calls are necessary but they pull your team away from the guests who are physically in your restaurant.
Join Intake is an AI voice receptionist that handles your inbound restaurant calls 24/7. It captures reservation requests with party size, date, time, and contact details. It answers common questions about hours, location, and menu. For private dining and event enquiries, it captures the full requirements and logs them for your events coordinator to follow up. Every call is logged in your dashboard so nothing slips through.
For fine dining, casual restaurants, catering companies, and food service businesses of every type, Join Intake means your staff can focus entirely on the guests in front of them — confident that every phone call is being handled professionally.
A host or server stepping away to answer 'what are your hours?' during a dinner rush disrupts service and frustrates the guests already at their table.
If a caller hears a busy signal or a ring that goes unanswered, they book at the restaurant down the street.
A caller enquiring about a private dining room for 40 people deserves more than a rushed 2-minute conversation with a distracted host during service.
Calls that come in before opening or after closing are missed entirely. Callers researching dinner plans at 9am or 10pm find no one to answer.
Guest name, party size, date, time, contact number, and any dietary restrictions — captured cleanly on every reservation enquiry and logged for confirmation.
Hours, location, parking, menu information, and dress code answered directly from your knowledge base — no staff required.
Event enquiries are captured with event type, date, party size, and contact details, then logged for your events coordinator to follow up at the right time.
Reservation requests and enquiries that come in before or after service hours are captured in full and ready for confirmation when your team arrives.
Currently, the AI captures takeout enquiries and caller details for confirmation. Direct POS integration for live ordering is on the roadmap.
Yes. Configure a knowledge base with your menu highlights, specials, dietary options, and allergen information. The AI answers from that base.
Modification requests are captured — caller name, original booking, and requested change — and logged for your host team to confirm.
Yes. Catering enquiries are captured with event type, guest count, date, location, and menu requirements — routed to your catering coordinator automatically.
Tell us about your business. We'll configure the Restaurants & Food Service template and show you a live demo of how it would answer your calls.