Emergency maintenance, new rental enquiries, tenant service, and owner calls — captured 24/7 so nothing falls through the cracks.
40%
Of property management calls come outside normal business hours
$1,200+
Average cost of a vacant unit sitting empty for an extra week due to a missed rental enquiry
24/7
Emergency maintenance dispatch and tenant support — including nights and weekends
Property management is a 24/7 business whether you staff it that way or not. Tenants don't wait until 9am to notice a burst pipe. Prospective renters searching for apartments on a Friday evening won't necessarily call back on Monday. And property owners have questions that require a thoughtful, organized response.
Join Intake is an AI voice receptionist that answers every inbound call for your property management company around the clock. Maintenance requests are captured with unit number, issue type, and urgency level — emergency calls like flooding or no heat trigger immediate email alerts to your maintenance team. New rental enquiries are captured with desired unit type, move-in date, and budget. Every call is logged with a full transcript.
Whether you manage 10 units or 10,000, Join Intake ensures maintenance requests are captured before they become complaints, new rental leads are never lost to an unanswered phone, and your property owners feel their portfolio is being managed professionally.
A tenant with a burst pipe, no heat, or a broken lock at midnight needs a response — not a voicemail.
A prospective tenant looking for a unit will call multiple properties. The one that responds first and professionally fills vacancies faster.
Tenants calling to ask about lease terms or check on maintenance status flood your office during peak hours — pulling staff from more complex tasks.
Property owners calling about their portfolio expect professionalism. Routing them incorrectly or making them wait damages the owner relationship.
Tenant name, unit number, property address, issue description, and urgency level captured on every maintenance call. Emergency calls trigger immediate email alerts.
Prospective tenant name, contact info, desired unit size, move-in timeline, and budget — captured on every enquiry and queued for your leasing team.
Common questions about rent payment, lease status, and maintenance updates are answered from your knowledge base. Complex issues are routed and logged.
Property owner calls are routed to the appropriate portfolio manager with the property address and reason for call already captured.
Yes. The AI identifies emergency language (flooding, no heat, gas smell, break-in) and triggers immediate email alerts to your emergency maintenance contact.
The tenant provides their address and unit number. The AI captures these and routes accordingly — so the right property manager sees the call in their queue.
Common rent payment questions can be answered from your knowledge base. Payment processing itself requires a redirect to your online portal.
Yes. Configure separate departments for residential and commercial if needed. The AI routes by caller intent and property type.
Tell us about your business. We'll configure the Property Management Companies template and show you a live demo of how it would answer your calls.