New patient intake, appointment scheduling, insurance queries, and follow-up calls — captured 24/7 so your front desk focuses on patients already in the clinic.
43%
Of new patient referral calls are not answered on the first attempt
2 calls
Average number of attempts a referred patient makes before booking elsewhere
24/7
New patient capture and urgent callback handling — even after clinic hours
Chiropractic and physical therapy clinics depend on a steady flow of new patient referrals and consistent appointment scheduling. A patient referred by their physician or attorney expects a prompt, professional response when they call to book. A patient with post-treatment pain or an urgent concern needs to reach someone quickly. And the front desk staff handling all of this while managing a busy waiting room is one missed call away from a lost referral.
Join Intake is an AI voice receptionist that handles every inbound call for your chiropractic or physical therapy practice 24/7. New patient intake captures name, date of birth, insurance carrier, referring physician, reason for visit, and preferred appointment times — so your front desk has a complete record before ever picking up the phone. Insurance questions are handled from your knowledge base. Urgent callback requests are flagged and immediately escalated.
For solo practitioners and multi-provider clinics, Join Intake means every referral is captured, every existing patient is handled professionally, and your front desk staff can give full attention to the patients in front of them.
A patient referred by their doctor or attorney calls your clinic expecting a professional response. If they reach voicemail, they call the next practice on the referral list.
Monday mornings and post-holiday periods flood the phone with rescheduling requests and new patient calls. Staff stretched across check-in and phones miss calls consistently.
Calls asking whether you accept a specific insurance carrier or what copay to expect are time-consuming and repetitive.
A patient experiencing pain after an adjustment or therapy session needs to reach someone quickly. An unanswered urgent call leads to anxiety and negative reviews.
Patient name, DOB, insurance carrier, referring provider, reason for visit, and preferred appointment times — captured before your front desk needs to be involved.
Existing patients are identified and their call reason captured — rescheduling, billing question, urgent callback — and routed to the right staff member with full context.
Common insurance questions answered directly. Complex coverage questions are captured for a staff callback so patients get an accurate answer.
Post-treatment urgent calls trigger immediate email alerts to your clinical staff so patients with concerns get a prompt, professional response.
Yes. The AI captures the referring attorney's name and firm, along with the injury type and case details, so your billing team can handle the lien properly.
Common acceptance questions can be answered from your knowledge base. Specific verification requires a staff callback — the AI captures the caller's insurance details for that follow-up.
Currently, appointment requests are captured and logged in the Join Intake dashboard for your staff to confirm in your scheduling system. Direct integration is on the roadmap.
The AI captures the primary concern and any additional notes, then routes to the most appropriate contact or department.
Tell us about your business. We'll configure the Chiropractic & Physical Therapy Clinics template and show you a live demo of how it would answer your calls.